Broadband

10Feb10

I mentioned before that we switched ISP, and though it has been a somewhat annoying experience, I think were better off. I’m now with Perlico (really Vodafone), and their technical support is actually really good, much better than Eircom’s.

We signed up for a 3Mb bundle, but knew we couldn’t get that speed. My house is 6Km from the nearest exchange and my line is old and, well, poor is being generous ;)

After calling Perlico, who noted a line fault with Eircom (Perlico and all other DSL ISP’s run through Eircom’s hardware), a line test showed that our line was noisy, as was to be expected, but that our line could take up to .5Mb, double the .25Mb we had been getting on Eircom, and up to this point were on Perlico.

So after being bounced around a bit by a customer service guy who didn’t understand the problem, our broadband speed was increased to .5Mb. :) It’s a lot quicker, but is now more liable to cut out. I can live with that though.

What’s today’s lesson children? Talk to your ISP, and MAKE them give you the best speed your line can handle. Just be nice about it and they’ll be nice to you ;)

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2 Responses to “Broadband”

  1. 1 Ryan

    I had the same issue here in the USA with a provider by the name of CenturyTel. They claimed I could upgrade to 6.0mbps. After the upgrade, DSL would drop every 15 seconds. Tech support was confused as to how this could happen. After dropping back to 1.5mbps, I haven’t had an issue.

    • 2 evidex

      Its to do with the line attenuation, the amount of noise that filters through your line. The farther you are from an exchange, the greater the noise, so the lower the quality of the signal. Strange that your broadband support wouldn’t know that…. :)



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